I am building a ServiceNow playbook.
The playbook contains several Questionnaire activities that collect information such as:
- Troubleshooting outcome
- Details of the checks completed
- Error message or exception ID
- Whether the bundle is in Error or stuck in Submitted
- Other affected users
- Bundle and case information
I need the answers to be added as a structured entry to the parent Incident’s Work notes after each stage. This is important because the Incident may be reassigned while the playbook is in progress, and the next agent needs to see what has already been completed from the Activity Stream.
I added an Automated Update Record activity after the Questionnaire and selected the parent Incident and its Work notes field. However, the Questionnaire questions or answers do not appear as available data pills, so I cannot map the responses into the Work notes value.
Is there a supported way to expose Questionnaire answers as activity outputs or data pills for an Update Record activity? If not, what is the recommended approach for automatically recording Questionnaire responses in the parent Incident’s Work notes?
