Anyway to force the workflow to pass the activity and move on?

[SNOW User8]

Hi Team,

In our production instance, one RITM workflow stuck in the Approval Coordinator activity even though all approvers are approved the requested item. 

Is there any way to move the workflow in the next activity in the backend (using a background script)? 

Please help me.. Thanks in advance.. 

[Mark Roethof]

So you did found the workflow context now?

Did you nudge the workflow? Did that help or did the result change in the context_workflow.do page? (like the image I showed) What's the result their now, still empty or something else? And if something else, does it match the transitions?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[SNOW User8]

Yes, found out the workflow context now. 

I did nudge the workflow but the result didn't change. It's still the same (result is empty)

The activity is shown as finished in the Workflow Activity History and it is not listed in the Workflow Executing Activities. 

[SNOW User8 · Accepted solution]

I found the below article and followed the steps and I can move the workflow to the next stage. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713154


Thank you @Mark Roethof for your time.