API issue in servicenow

[karishmaafr]

Hello Everyone. While updating Business Application table in servicenow through API, the response is coming as “Ignored”. How to resolve this issue ?
Can multiple record updated through API at a time for different and same application ? And also is there any documentation for the JSON format of business application and the corresponding value for reference ? 

[Ankur Bawiskar]

@karishmaafr 

which API are you using? Table API or Import Set API?

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[Tanushree Maiti]

Hi @karishmaafr 

If You are using the Import Set API 

• Check the Coalesce Fields: The target record may not be matching correctly. If the system cannot uniquely identify the record based on your map, it can trigger an ignored state.
• Validate Transform Scripts: Look inside your target Transform Map for an onBefore or onStart script. It may contain an explicit ignore = true; flag triggered by failing a data validation rule.
• Navigate to System Import Sets > System Logs > Import Log to view the exact error or warning explaining why the row was dropped.

If using the Table API

• Verify Choice/Reference Values: Passing an invalid or non-existent value into a strict reference or drop-down field can block the update.
• Validate Data Policies or Business Rules: Navigate to the Application table and check Data Policies or Business Rules (before update).

             If a required field is missing or a validation script evaluates to false, it can abort the transaction.