how to update the assignment group by using Flow designer Script
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07-15-2024 10:09 AM
Hi team ,
I wanted to update the assignment group by using scripting in Flow designer.
trigger condition :- whenever incident priority changes to critical and state changes to in-progress
action - update the assinment group by using script
I have tried returning sys_id but its not working ..plz guide me
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07-15-2024 10:34 AM
Hi @Santosh Oraon ,
You are returning the name of the assignment group, instead try returning the sys_id then it will work.
var name = gr.name; //replace this with
var name = gr.sys_id;
Thanks,
Hope this helps.
If my response turns helpful, mark it helpful and accept solution.
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07-15-2024 10:42 PM
@HrishabhKumar i tried that also its not working.
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07-15-2024 10:47 PM