Hey Again all you Genius's. I need your help again.
This is kind of a "idea" rather than it being functional (i think).
So here's the deal.
I love ${mail_script:scriptname} it's awesome. Very functional, works like a charm.
We have a request item that we have an approval email for. Then there is a UI action that was create to fire an Event. We created a 2nd email notification to accept this event to fire the "Resend email"
here's the deal.
The approval email we have a ${mailscript} at the very top which contains our approval/reject links. and Information about the request.
Then we have the BODY of the email. Contains the variables of the request.
Then we have 2 ${mailscript}'s at the bottom with some "for the administrator" which tells us the ticket number, what email notification send this email, and so forth.
Here is where the question comes in. We cant use an HTML template for all the notifications because we add different ${mailscripts}
What i'm wanting to know is:
Can we Create a template, that is dynamic like the mail scripts
So in my email notification, i dont have a template "attached" and used.
BUT. i used something like ${template:templatename} Because the body of my email wont change.
Is there a way to do something like so.
${mail_script:Approval-Reminder}
${mail_script:Approval-Links}
${template:templatename}
${mail_script:Approval-Additional}
${mail_script:Approval-Administrator}
Where the ${template} will actually pull the HTML data out of the template.
This way i would only have to update it 1 time and it would update in all 3 of my notifications.
I do not want to use the text box. i want to use HTML. i dont want to have to use the <mail_script> template.print() for every single line, Hence using the HTML (WYSIWYG)
Does that make any sense at all?
it would be great for the templates if you attach it as is to the email and it's used with no modifications. or if you could "call" the template data into the actual email notification like the mailscripts.
So i found my answer. Dot Walk.
Create an email script, say called "template"
Script will be
template.print(email_action.template.message_html);
That will take the reference field of the "template" from the email notification and then pull the HTML field from the template.
Then in the email notification you can do a ${mail_script:template} and that is all that is needed.
So now my email Notification html box looks like so:
It will translate into this
what about something like this?
Ignore the Incident number. it's just easier to update an incident than it is to resubmit a request to get an approval email.
I'm not sure about just changing a Link color. i think it can be done, but i've had issues with the HTML in the past.
This is the idea i am proposing to my management after the thanksgiving holiday.
it's a button, the entire thing is clickable.
I just threw this together real quick. i'm going to bed but i'll clean up the code and post it later.
