Applying a change template in a Business Rule

[raphaelavelino]

Hi everyone,

I'm trying to apply a change template via Business Rule.

I would like to understand why my script is not working?

var change = new GlideRecord('change_request');
var template = new GlideRecord('std_change_record_producer');
var sys_id;

template.addQuery('name', 'TEMPLATE');
template.query();

if(template.next()){
sys_id = template.sys_id;
}

change.initialize();

GlideTemplate.get(sys_id).apply(change);

Debugging, I know I'm getting the sys_id. But I think this "GlideTemplate.get(sys_id).apply(change);" is the issue.

Could you help me?

Best regards,

Raphael Almeida Avelino

[amaradiswamy]

I just looked at OOB script written on change_request table which applies standard change template to the CR.

var template = GlideTemplate.get(current.std_change_producer_version.std_change_producer.template);
template.apply(current);

Business rule name: https://dev66612.service-now.com/sys_script.do?sys_id=54a5d058eb2312002a7a666cd206fe9c

One more thing is that above script will work when we open a form manually. If we want to create a record via script and apply standard change template automatically via script then you may try below.

var rec1 = new GlideRecord("change_request");
rec1.initialize();
rec1.applyTemplate("name of template here");
rec1.insert();