approavl in ptask
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04-23-2025 09:18 PM
Hi Team ,
can any one please help me on this requirment
In Ptask need to create new field (service ) , based on the service selected approvals has to be trigger.
I have created ' service ' field , based on the service selected approavls has to be trigger .
Please help me with configuration steps, please provide screenshot for bettr understanding
Please provide configuration steps , please provide screenshot for better understanding
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04-23-2025 10:05 PM
So from where are you sending approval?
There you can add logic and pick the approval user or group based on service selected
Do you have defined users/groups for each service?
how are you determining for which service which approval will trigger?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-23-2025 10:53 PM
So from where are you sending approval? // From the PTASK , based Service they selected .
There you can add logic and pick the approval user or group based on service selected
Do you have defined users/groups for each service?
how are you determining for which service which approval will trigger?
could you please send me the flow screenshots for better understanding
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04-23-2025 11:12 PM
these are the 4 questions which you should provide response
- So from where are you sending approval? // From the PTASK , based Service they selected .
- There you can add logic and pick the approval user or group based on service selected
- Do you have defined users/groups for each service?
- how are you determining for which service which approval will trigger?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader