approavl in ptask

nameisnani
Mega Sage

Hi Team , 

 

can any one please help me on this requirment 

 In Ptask need to create new field (service ) , based on the service selected approvals has to be trigger.

 

I have created ' service ' field , based on the service selected approavls has to be trigger .

nameisnani_0-1745468269908.png

 

nameisnani_1-1745468269894.png

 

 

 

Please help me with configuration steps, please provide screenshot for bettr understanding

 

Please provide configuration steps , please provide screenshot for better understanding 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@nameisnani 

So from where are you sending approval?

There you can add logic and pick the approval user or group based on service selected

Do you have defined users/groups for each service?

how are you determining for which service which approval will trigger?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

 

So from where are you sending approval? // From the PTASK , based Service they selected .

There you can add logic and pick the approval user or group based on service selected

Do you have defined users/groups for each service?

how are you determining for which service which approval will trigger?

 

 

@Ankur Bawiskar 

 

could you please send me the flow screenshots for better understanding

 

@nameisnani 

these are the 4 questions which you should provide response

  1. So from where are you sending approval? // From the PTASK , based Service they selected .
  2. There you can add logic and pick the approval user or group based on service selected
  3. Do you have defined users/groups for each service?
  4. how are you determining for which service which approval will trigger?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader