Approval functionality in email templates

basantsoni · ‎08-24-2019

Hello Friends,

Please help me to understand the approval process, When Service Request will be raised by a user attached workflow will add approvals to service catalog.

From approval templates, I can see that Hyperlinks will come. But not able to understand.

When this is: Click here to approve ${sysapproval}: ${mailto:mailto.approval_xyz}.

Can anyone please help me to understand this approval_xyz what is this.

Ashutosh Munot1 · ‎08-24-2019

HI,

To add on to what abhishek said, There is a notification configured on approval table i.e. whenever there is a approval generated notification triggered to users and then in that email notification you get this links so that user can approve there request via email using outlook.

Whenever user clicks on this links it will open outlook client and then in subject or body you get approve or reject based on what you select.

Fantastic Article : https://snprotips.com/blog/2016/1/29/approve-or-reject-with-a-single-click

Thanks,
Ashutosh Munot

View solution in original post

Ashutosh Munot1 · ‎08-26-2019

Hi,

If you got your answer close this thread.

Thanks,
Ashutosh

TT3 · ‎07-02-2021

How to change this template?

basantsoni · ‎08-27-2019

Thanks all for your valuable reply. i have understood it correctly.

Peter Groft · ‎09-08-2022

In the Available Merge Fields select Field Type as Approval Fields.
Select Field as Internal Approval URL or External Approval URL.
Copy and paste the merge field value into your template below.

Hope You Find This Useful,
Peter