Approval history message - how to change to work_notes

[Felipe Morais]

Hello,

I need to hide the "approval history" messages from the end-user, since it appears on the portal as "comments". My solution for that was to change those approval messages to being populated as 'work-notes' instead of 'comments'

And it worked for the individual approval message, such as "user01 was asked to approve the task", but not for the group approval message: "Group approval for group_name is requested.", for instance.

To do that, I changed the journal update lines in the Approval Events (Task) business rule:

But i can't find where the message of the "group approval" is coming from. I already checked Approval Events (Task) and Approval Events (non-Task) BRs and on the WorkflowApprovalUtils script include, but wasn't able to find it.

Does someone knows where this message comes from so that I can achieve that?

Thanks in advance!

Regards, 

FLM

[Mark Manders]

Where are the group approvals set? Do you have a flow active for that? Check there if it copies the comments to the comments. 

Process wise I do have to ask: why? I request something that needs approval and that gets rejected. Why not show your end users the reason of the rejection? Now it will result in not knowing the why and people calling the servicedesk (or worse: just open the ticket again).

[Felipe Morais]

Because the client want to use email to notify end users instead of default SN messages

[Mark Manders]

Then add the comment to the email notification and you're done. Moving it from comment to work note isn't going to change that.
But back to the issue: did you check where the group approvals are set?