Hi everyone,
I am getting below message on service portal as "Requested record not found". myself login as a admin only.
This is happing for only knowledge approvals for other approval it is working as expected please find screenshot below.
Hello,
@Ranjit Nimbalka wrote:Hi everyone,
I am getting below message on service portal as "Requested record not found". myself login as a admin only.
This is happing for only knowledge approvals for other approval it is working as expected please find screenshot below.
Double-check that the record ID you're using in the knowledge approval workflow is correct. There might be a typo or error in the ID. Ensure that the record ID is associated with a knowledge article that requires approval.
Verify that your admin user has the necessary permissions to view and approve knowledge articles. If you've recently modified permissions, ensure that they are configured correctly. Check if there are any custom roles or ACLs in place that might be restricting your access to certain knowledge articles.
Review the configuration of the knowledge approval workflow to ensure that it's set up correctly. Check if there are any conditions or rules that might be preventing you from accessing or approving specific records. Verify that the workflow is active and that the approver role is assigned to your admin user.
I tried replicating your scenario.
With an RITM approval, I do see the details displayed on my portal page. But for a knowledge article approval, the only info displayed were the below:
Here are my findings:
- The widget that renders the details here is called 'Approval Record'
- The server code on the widget is enhanced for RITM approvals, i.e. it fetches the variable editor details too.
- From my attached screenshot, you'll see I don't see the message 'Requested record not found' (My PDI is on Washington)
- I have a feeling this OOB widget is not configured to render KB details as a KB has neither variable editor or worknotes/additional comments for an activity stream.
- I did some digging and found this article
This may only be part of the problem, because the widget code is written to trace the reference record of an approval via both the Approval for field and the Approving field.
Anyhow, I cannot comment on your "Requested record not found" as I have not been able to replicate it.
But you may consider cloning the Approval Record widget to debug further.
