Approval licensing

[Community Alums]

Hi,

Found an issue which questions approval licensing. Steps to reproduce:

1. Create a flow which triggers an approval to any user.

2. Ensure the approver doesn't have any roles or groups.

3. I am sending approval link in email notification.

4. Impersonate/login with approver & open the approval link sent in notification.

5. Try to approve the request using approve UI action.

Issue/question:

- With OOTB configuration the approver is still able to see UI action & approve the request also. What is the use of "approver_user" role if approvers can approve even without the role? 

- We have raised a ticket with ServiceNow & they said they don't see this as a defect and have asked us to modify OOTB UI action to restrict approvers from approving. I can just go with the OOTB configuration & save the approval licensing cost?

Any inputs/suggestions?

Thanks!

[kas11]

so what is the final outcome... If someone need to approve request or change in email without looking at the record > they can do it without consuming any license. correct?  If yes, How about approver activity gets recorded and ServiceNow frequently audits that charge customer for each unique count?

Approver topic is really complex over the years and ServiceNow should stop charging license fees for the same.