Approval Notifications, do they cancel out notifications on the parent form?

[tahnalos]

General question about the Approval engine.

If I reject an entry in ServiceNow, do the notifications only come from the sysapproval_approver form?  Or can the approval entries in the parent form fire as well?

We are noticing a situation where several of our notifications are not being sent out.  The common thread in these notifications are the following:

1) If opened_by is different from opened_for, then any event-based notification for the parent record works just fine alongside the notifications from the approval form.

2) if opened_by is the same from opened_for, then the event-based notification for the parent record does not run at all.

Can someone confirm if these intricacies for the approval engine exist for the parent record?

[Maik Skoddow]

Hi @tahnalos 

unfortunately you are mixing the topics and as you also did not provide examples it's pretty difficult understand your issue.

To make it clear:

• Notifications do NOT come from the sysapproval_approver form! Notifications are triggered based on any database changes from any places, events or flow executions.
• There is no parent record for an approval record, instead an approval is done for the referenced record.

And coming to your point "if opened_by is the same from opened_for, then the event-based notification for the parent record does not run at all.": Again, without example screenshots I can only guess that in the notification the option "Send to event creator" is not checked:

Maik

[tahnalos]

I can't provide example screenshots but I can say is this: given that an approval rejection can come from anyone, we have set up the notification on the parent record to fire when the record is rejected.  But as I have identified earlier, the notification only fires when opened_by is different than opened_for.  Event creator is irrelevant because we don't want the person who is doing the rejection to be receiving this notification.

[Ankur Bawiskar]

@tahnalos 

your question is not clear.