Approval Rejection reason in notification email
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05-06-2022 07:50 AM
I'm designing my own work flow in Flow Designer to manage a multilayer approval process for a catalog item. I'm not using the step based fulfillment as I want to do extra stuff as part of the flow.
One thing I'd like to do is send an email to the requestor if their request is rejected. While I can do this easily with the Send Email action, there are some constraints: 1. There are multiple points where this can happen and 2. I want to put the rejection reason in the email.
Point 1 and I think I can resolve by creating a notification against the item table and then triggering that notification (I really only want to configure the email once - code reuse and all that).
What I can't seem to do is point 2. I can find no way to put the rejection reason into the email. I've tried messing with the notification but I can't seem to find where the information is stored. And when I do find some related information (although not found the rejection comment, just the fact it's been rejected) I can't attach the notification to the flow (I think because the notification is then on the Approval table and not the Request table.)
I just don't what to do! Some, or any(!), direction would be much appreciated!
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2 weeks ago
sweet, glad i could help!