Approval required based on condition in workflow or Flow

Dhanu1
Tera Contributor

Hi Team,

Good Day,

I have a requirement for catalog Item approval flow the below is the requirement

1. If the submitter submits the request the approvers are Ravi & John
2. If the submitter is Ravi the approval goes to only John
3. If the submitter is John the approval goes to only Ravi

how to achieve this by using work flow or flow anything fine .

 

Thank you

1 ACCEPTED SOLUTION

Amit Verma
Kilo Patron
Kilo Patron

Hi @Dhanu1 

 

You can build the logic as shown below :

AmitVerma_0-1726137800380.png

 

AmitVerma_1-1726137823368.png

 

AmitVerma_2-1726137850691.png

 

AmitVerma_3-1726137871788.png

 

AmitVerma_4-1726137902633.png

 

AmitVerma_5-1726137920032.png

 

AmitVerma_6-1726137936659.png

 

Please modify this as per your requirement as and where required.

 

Thanks and Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.

View solution in original post

3 REPLIES 3

Mark Manders
Mega Patron

Just use a flow and use the 'if/else' logic to do exactly what you describe.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Amit Verma
Kilo Patron
Kilo Patron

Hi @Dhanu1 

 

You can build the logic as shown below :

AmitVerma_0-1726137800380.png

 

AmitVerma_1-1726137823368.png

 

AmitVerma_2-1726137850691.png

 

AmitVerma_3-1726137871788.png

 

AmitVerma_4-1726137902633.png

 

AmitVerma_5-1726137920032.png

 

AmitVerma_6-1726137936659.png

 

Please modify this as per your requirement as and where required.

 

Thanks and Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.

Mayur2109
Kilo Sage
Kilo Sage

Hi @Dhanu1 ,

1. Firstly create the trigger condition to start the flow. If submitter is caller then you can use caller field for approval trigger conditions else if the opened by person is submitter you can use opened by field.

2. For you reference I've used Abel & Abraham as users & approvers. Refer below screenshots;

Screenshot 2024-09-12 at 4.28.32 PM.pngScreenshot 2024-09-12 at 4.29.05 PM.pngScreenshot 2024-09-12 at 4.29.26 PM.pngScreenshot 2024-09-12 at 4.29.41 PM.pngScreenshot 2024-09-12 at 4.29.57 PM.pngScreenshot 2024-09-12 at 4.30.26 PM.png

 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

ServiceNow Rising Star 2024