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‎09-12-2024 03:15 AM
Hi Team,
Good Day,
I have a requirement for catalog Item approval flow the below is the requirement
1. If the submitter submits the request the approvers are Ravi & John
2. If the submitter is Ravi the approval goes to only John
3. If the submitter is John the approval goes to only Ravi
how to achieve this by using work flow or flow anything fine .
Thank you
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‎09-12-2024 03:46 AM
Hi @Dhanu1
You can build the logic as shown below :
Please modify this as per your requirement as and where required.
Thanks and Regards
Amit Verma
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‎09-12-2024 03:39 AM
Just use a flow and use the 'if/else' logic to do exactly what you describe.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎09-12-2024 03:46 AM
Hi @Dhanu1
You can build the logic as shown below :
Please modify this as per your requirement as and where required.
Thanks and Regards
Amit Verma
Please mark this response as correct and helpful if it assisted you with your question.
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‎09-12-2024 04:04 AM - edited ‎09-12-2024 04:04 AM
Hi @Dhanu1 ,
1. Firstly create the trigger condition to start the flow. If submitter is caller then you can use caller field for approval trigger conditions else if the opened by person is submitter you can use opened by field.
2. For you reference I've used Abel & Abraham as users & approvers. Refer below screenshots;
Please check and Mark Helpful and Correct if it really helps you.
Regards,
Mayur Shardul
ServiceNow Rising Star 2024