Approval Required for a particular catalog item

nehasr1288 · ‎11-29-2017

Hi,

I have a workflow that autoapproves all request in my servicenow that is no approval required for any request.But there is this one item for

which I would require a approval. How can I implement it without disturbing my workflow?

sachin_namjoshi · ‎11-29-2017

You can create business rule onsc_req_item table to generate dynamic approvals.

Please use below sample script

var approval = new GlideRecord('sysapproval_approver');

approval.initialize();

approval.approver = current.u_configuration_item.owner_service;

approval.sysapproval = current.sys_id;

approval.state = 'requested';

approval.insert();

Regards,

sachin

View solution in original post

sachin_namjoshi · ‎07-27-2018

You can use if,switch condition in your workflow to determine catalog item and then use approval user workflow activity to trigger approval only for particular catalog item.

Regards,

Sachin