User criteria API

[Aric3]

Hi Everyone,

I was hoping to utilize user criteria records for an upcoming project. I was surprised to find that there isn't an immediately obvious way to do this from a user-generated script.

What I'm looking for is essentially the GlideFilter.checkRecord() equivalent for user criteria.

I found a recent post to check catalog item availability, however I'm hoping there's a generalized version hidden away in the API somewhere.

Thanks,

Aric

[Manjeet Singh]

Hi Aric, If its a Service catalog item then try this code to evaluate user criteria GlideappCatalogItem.get('catalog item sys_id').canView();  

[tim_schneider]

Hi Manjeet, thanks but is there a generalized way to evaluate the User Criteria? By this I mean to evaluate one without an attached Catalog Item - like if I was to relate user criteria to my own custom table that doesn't inherit from sc_cat_item?

It's just that it seems to be a quite useful system to leverage in custom systems & it's a shame not to be able to directly check if user criteria is met.

[Manjeet Singh]

Hi Tim,

The user criteria concept is only available to Catalog or knowledgebase. Let me circle back with the dev team to see if there is a workaround to use it on custom tables.

[Aric3]

Hi Manjeet,

That would be great! The reusability of user criteria in a simple configuration-based record makes administration really straight straightforward. This would be a great addition to the core platform API.

Thanks,

Aric