Approval state in request table is not changing to rejected when item is rejected
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-14-2022 02:35 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-14-2022 11:02 AM
Did you make sure that the Ask for Approval action has the Approval field set to the appropriate field on the record?
Aoife
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-14-2022 08:29 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-15-2022 05:49 AM
Ah, okay, so the approval record is tied to the Request Item and you are expecting the parent Request to update as a result of this. There's the issue. Those are two different records in different tables. You may need a business rule (or a flow) that checks for all request items tied to the same request closed, when the rejected one closes and if all are closed, update the request state as well.
Aoife
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-15-2022 05:58 AM
can you share that business rule .
