Hi,
Your workflow is on RITM table but the actual update will happen on Approval table.
So workflow won't know when to process the wait for condition.
Wait for condition is processed when update happens on that record in this case RITM
So workaround is create after update BR on sysapprovap_approver table and mimic the update on RITM record so that workflow evaluates the condition and proceeds if all approvals are done
Condition: current.sysapproval.cat_item.name == 'Your Catalog Item Name Here' && (current.state == 'approved' || current.state == 'rejected')
Script:
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id',current.sysapproval);
gr.query();
if (gr.next()) {
new Workflow().broadcastEventToCurrentsContexts(gr, 'update', null);
}
})(current, previous);
Also update your wait for condition script as below
answer = false;
var rec = new GlideRecord('sysapproval_approver');
rec.addQuery('sysapproval', current.sys_id);
rec.addQuery('state', 'requested'); // check if any approval for this RITM is in requested state
rec.query();
if(!rec.next()){
answer = true; // if not found then proceed
}
Regards
Ankur
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
