Approvals are being skipped in my flow designer, how can I ensure that my approvals are in the correct domain?

alantpham
Kilo Contributor

This isn't the first time I have created a flow in servicenow flow designer but it's the first time I've ran into this problem. In my flow I want to ask for the approval of requested for manager and then ask for the approval of the group in charge of the application that is being requested. Both approvals are being skipped and on the catalog item itself, the stage of the request becomes "Assess Scope or Task" and two SCTASKS are created "Asses Scope or Task" and "Provide Requested Service" as a result.

From what I can find, my problem may be my approvals may not be in the correct domain. Can I get clarification on what that actually means and what I actually have to do to resolve this? I'm not sure how I would go about fixing that given that the Requested_For_Manager is being populated properly on the catalog item.

Any other potential reasons why would be heavily appreciated if suggested.

 

5 REPLIES 5

Muralidharan BS
Mega Sage
Mega Sage

Hi Alantpham,

Have you defined any timeline for the stages in the flow? Go to the flow stage and check for the timings, try to remove the timings and check it once. 

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I checked the flow stages are there are no flows stages or timings to remove

Palak Gupta
Tera Guru
Tera Guru

Hi there!

I want to know that what you mean when you are saying "my problem may be my approvals may not be in the correct domain" Is it a domain separated instance or email domains are different?

Regards,

Palak

 

PothuriV
Tera Contributor

Hello, is the issue resolved? I'm also facing the same issue. if you got it, pls let me know