Disable 'Create Article' action

[shun6]

Hi all,

Is it possible to disable 'Create Article' action at Knowledge Homepage?

Regards,

[Dr Atul G- LNG · Accepted solution]

Hi @shun6 

This is the expected behavior. The reason is that the Article Creation feature is visible only to Admin users, not to end users. If an end user clicks on it, they are redirected to the template page.

The purpose of having this button is to provide more flexibility for ITIL users who create articles directly from the KB portal.

My recommendation is not to remove this button, but instead to educate users about its intended use.

[Dr Atul G- LNG · Accepted solution]

Hi @shun6 

This is the expected behavior. The reason is that the Article Creation feature is visible only to Admin users, not to end users. If an end user clicks on it, they are redirected to the template page.

The purpose of having this button is to provide more flexibility for ITIL users who create articles directly from the KB portal.

My recommendation is not to remove this button, but instead to educate users about its intended use.

[Juhi Poddar · Accepted solution]

Hello @shun6 

I resonate with the response from @Dr Atul G- LNG .
However, if you’d like to learn how this is configured, you can follow these steps:

• Navigate to the sp_widget table.

• Locate the Knowledge Bases Browse widget.

• The configuration can be found in the HTML Template section.

Refer to the screenshot below for more details:

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You

Juhi Poddar

[KrishnaMohan]

Hi @shun6 ,

In ServiceNow, the ability to create an article is disabled by default, meaning the canCreateArticle variable is set to false. To enable article creation, you must grant the user the appropriate roles. Otherwise, you should remove the roles or update can contribute criteria in knowledge bases

However you can hide or disable action using css in widget instance options instead of change in widget directly.
 1) ctrl + right click on widget or html element.

2)  Add below css code to widget instance.
  

.kb-header-block{
  display : block;
}
.kb-action-btns{
 display : none;
}

Output  : 

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."

Thanks and Regards
Krishnamohan Pyneni