Approve button not showing in email notification

[reddy8055]

Hi,

We have created below email script to pull approve button from db_image table but approve button is not showing in email notification. Checked png image is stored in db_image table, tried updating manually as well didn't worked.

var img = "/ApproveButton.png";
//template.print('<img src="' + img + '"/>');

var response = "approve";

var emailbod = "I approve this request.";

template.print(renderMailtoButton(img, response, emailbod));

Thanks,

[Sai Shravan]

Hi @reddy8055 ,

Can you please try as below

Create mail scripts as below for Approve option

 Approve: email.button.approve.insert

var img = "/Approve.png";

var response = "approve";

var emailbod = "I approve this request.";

template.print(renderMailtoButton(img, response, emailbod));

Script include: renderMailtoButton

function renderMailtoButton(image, response, emailbod){
	
	var instance = gs.getProperty("instance_name");
	var link = "https://" + instance + ".service-now.com";
	var mark = email.watermark;
	var number = current.number;
	var emailAddress = instance + "@service-now.com";
	if (current.getTableName().indexOf("sysapproval") != -1){
		number = current.sysapproval.number;
		}
			var mailLink = '<a href="mailto:'+ emailAddress + '?subject=Re:' + number + ' ' + response +'&body=' +  emailbod +  mark + '"><img src="' + link + image + '"></a>';
	return mailLink;
	
}

Call the mail scripts in the notification body (What it will contain) so as to make it work in the format as below.

Dear ${approver.name},

Please approve by clicking the button below and sending the email opened after click of below button.

${mail_script:email.button.approve.insert}

Regards,

Shravan

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