I have a request to create a Catalog Item for access to a Third Party web application.
In this app, there are several "modules" that a person can have access to and each may have different person that need to approve access.
I have a simple form that show the Module with a Yes / No response.
Under those, i'm showing their required fields for setting up access.
I've also added a Decision Table for the form to help determine the approvers.
So far everything is working.
The issue i'm facing is, if the user has selected more than 1 module (lets say 3) and one of the 3 approvals is rejected. The whole ticket is getting rejected.
My flow is only updating the work notes to document that X approver rejected the request and adding that to the flow output message.
So when the RITM is hopefully opened, the Description field with show in full Which Modules have been approved to help the team add the user in the Online Application to the correct modules.
I've tried looking at the business rules and script includes to hope fully find what is causing the whole ticket to be placed in a Closed Rejected state and Inactive.
Can anyone advise what rule is causing this? I'm not sure exactly what else to post, as the activities in the flow are pretty simple and strait forward.
I'm wondering if i should break each module out and combine them into an order Guide.
