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Approvers are not able to see RITM Record variables when navigating to the URL

Peter Williams
Kilo Sage

Hello again everyone,

so i have created an ACL rule on the sc_req_item table for Read access of the Assign_To is dymantically to the person viewing it (this assigned to us the approver which will have a record in the sysapproval_approver table

 

The user can see the Approval record

PeterWilliams_0-1703002402414.png

 

When the user clicks on the box with the "i" on it to see the records, they can see the ritm variables

 

PeterWilliams_1-1703002480523.png

 

 

However, when they click on Open Record they see this

PeterWilliams_2-1703002534501.png

 

The Libre-service (Self-Service) view has the RITM variables on it but the users are not able to see it

 

 

Please help

 

 

 

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