Approvers field is Visible on My Tickets in service portal ?

karishma shaik
Tera Contributor

‎11-02-2023 12:42 AM

Hi All,

 

I have a Business Requirement, in Requested Item  Approver filed is visible on my tickets list in service portal, How can I achieve this  

 

karishmashaik_0-1698910855462.png

Please help me on this 

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3 REPLIES 3

Shruti
Mega Sage
Mega Sage

‎11-02-2023 01:56 AM

Hi,

If you are using out of the box ticket fields widget. Clone the widget and add additional fields to below line in server script

Shruti_0-1698915312857.png

 

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Wybren1
Tera Guru

‎11-02-2023 02:00 AM

Which page is being used?
I feel like this is an older request page that is not being used by default in the portal anymore.

This is the "old" form page or something?

IF this is the old widget I can remember you have to clone it and adjust it. But I think you better of using the "standard ticket page"
IF it's showing the variables of the request, just add a variable approver and fill it.

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