Approvers not able to see status of tickets they approved

Randy
Tera Contributor

‎10-16-2019 02:52 PM

Hey guys,

When we have Change Requests, an email is sent to the dept. directors for approval or rejection.

Once they approve the Change, they can no longer access the ticket to see the status.

Is there a way to allow them to see a list of tickets they approved?

The directors don't have access to the backend of ServiceNow, they can't search for tickets.

We don't want them to be able to see all tickets, just the one's that pertain to them.

 

Thanks,

Randy

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Priyanka Gupta
Mega Guru

‎10-16-2019 03:05 PM

Hi Randy,

So, by backend you mean the directors don't have access to the Platform UI of SN?

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Randy
Tera Contributor
In response to Priyanka Gupta

‎10-16-2019 03:10 PM

Hi Priyanka,

 

No they don't. They only have access to the public facing ServiceNow portal.

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Priyanka Gupta
Mega Guru
In response to Randy

‎10-16-2019 03:29 PM

Well in this case, I would say create a SP page for last 10 approvals (or whatever condition you may need) and add that to your Service Portal. 

VigneshMC
Mega Sage

‎10-16-2019 11:18 PM

What we had done was to create two pages, active approvals and all approvals. Both have to two buttons on top of the page ,active approvals and inactive approvals and below that we have data table widget.

By default when users clicks on approvals they are taken to active approvals page, they can easily switch to all approvals and vice versa using those buttons.

Thanks