Are developers facing challenges identifying the right Script Includes for UI Actions?
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3 weeks ago
Hi everyone,
I’m currently exploring how developers work with Script Includes and UI Actions in ServiceNow.
In many cases, especially in large or inherited instances, it seems developers spend time trying to identify which Script Include is the most appropriate to use within a UI Action.
I’d love to hear from your experience:
- Do you face challenges in selecting or reusing the correct Script Includes?
- How do you usually identify which Script Include to use when creating or modifying a UI Action?
- Are there any best practices or shortcuts that have worked well for you?
Your insights would be really valuable in understanding common pain points and improving developer productivity.
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3 weeks ago
@AnjalPDijo You need to use or create the script include to meet the requirement of your UI action.
If there is an existing script include (OOB or otherwise) which meet your requirements , you can use that otherwise create new SI.
Your question is not clear, incase you are looking for a different answer, please rephrase your question.
Please mark the answer correct/helpful accordingly.
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3 weeks ago
Thanks @RaghavSh ! Appreciate your response.
I actually meant this from a broader perspective - in large or inherited ServiceNow environments, developers sometimes have many similar Script includes.
I wanted to know if developers find it challenging to identify the right one to reuse when building a new UI Action.
I'm exploring this as a part of a small project to understand common developer challenges in ServiceNow.
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3 weeks ago
It is indeed challenging and thats why its always recommended to have descriptions and comments for scripts components.
It is challenging in large environment and descriptions help the developers
Please mark the answer correct/helpful accordingly.
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3 weeks ago
Thanks again @RaghavSh for your helpful insights!
I’m still looking to gather more perspectives from other developers.
If you've worked in large or inherited ServiceNow environments and faced challenges identifying the right Script Includes for UI Actions, I’d love to hear your experience.
Even small tips or practices you follow could be really valuable for this exploration.
Please feel free to share your thoughts!
