Are developers facing challenges identifying the right Script Includes for UI Actions?

[AnjalPDijo]

Hi everyone,

I’m currently exploring how developers work with Script Includes and UI Actions in ServiceNow.

In many cases, especially in large or inherited instances, it seems developers spend time trying to identify which Script Include is the most appropriate to use within a UI Action.

I’d love to hear from your experience:

• Do you face challenges in selecting or reusing the correct Script Includes?
• How do you usually identify which Script Include to use when creating or modifying a UI Action?
• Are there any best practices or shortcuts that have worked well for you?

Your insights would be really valuable in understanding common pain points and improving developer productivity.

[kaushal_snow]

@AnjalPDijo ,

Yes, in many implementations developers do face challenges identifying and re using the correct Script Include for a UI Action, because inherited instances often contain many Script Includes with unclear names or sparse documentation, so the typical approach is to first map the UI Action logic (what it must check or do), search existing Script Includes for meaningful names and descriptions (and check they are server side or client callable as needed) and then either call an existing one (e.g., in the Condition field via new MyChecker().isAllowed()) or, if none fits and reuse is unlikely, create a new Script Include following best practices (functions, clear name, description) and reference it from the UI Action.....

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