Are drilldown kind of visualization supported in platform analytics?

Harsha Pandey
Tera Expert

Hi,

I have several reports and dashboards in Classic UI. I migrated these to Platform Analytics dashboards but there are several reports and interactive filters which were not working properly in Platform Analytics , so the suggestion that came was to create the dashboards and reports from scratch on Platform Analytics directly.

 

I have a question that there are several reports in Classic Ui which are drill down and the same needs to be created on Platform Analytic, but how to create a drill down visualization in platform analytics and are they even supported, also we have several interactive filters on drilldown reports that works perfectly on classic Ui but were breaking on Platform Analytics, so are these filters on drilldown reports supported in Platform Analytics?

22 REPLIES 22

IMG_5964.jpeg

 The screenshot that I have attached is of the List-Simple visualization which is a drill down. You can see a filter above the list which has System Adminstrator as an author, ideally the drill down records should have shown only those records where Author is System Administrator but it is showing other records as well where you can see other names are also there in the author. The drill down report is not getting filtered correctly as per the dashboard filter applied for author.

Harmeet2Singh
Tera Expert

To create a drilldown in a ServiceNow Platform Analytics visualization, open the desired report, click the Show report structure icon, then click Add drilldown. Configure the new drilldown report by using the Data, Type, Configure, and Style tabs, and then Save drilldown. 

Harmeet2Singh
Tera Expert

To create a drilldown in a ServiceNow Platform Analytics visualization, open the desired report, click the Show report structure icon, then click Add drilldown. Configure the new drilldown report by using the Data, Type, Configure, and Style tabs, and then Save drilldown. 

 

Hi,

 

This is Classic UI reporting and Dashboards. I need an idea about Platform Analytics drill down. 

 

prerna_sh
Mega Sage

Hi @Harsha Pandey 
Please go through:
https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/dashboards/task/add-custom...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819659
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703903
https://www.servicenow.com/community/performance-analytics-blog/three-solutions-for-when-your-drilld...

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Thanks,

Prerna