Article Body (text) field in Knowledge Base Articles

[kemmy1]

I import some knowledge articles from another system into a staging form.  Now I'm trying to create a new Knowledge Article but the Article Body is blank after my GlideRecord.  I've tried a couple of things:

This doesn't work (gr2.text is blank):

    var gr = new GlideRecord('u_archive_obim_work_log');
    gr.addEncodedQuery('u_new_kb_article_idSTARTSWITHKB0002716^u_kb_status=Published^u_kb_version=NULL');
    gr.query();
    while(gr.next()){
        var gr2 = new GlideRecord('kb_knowledge');
        gr2.addQuery('number', gr.u_new_kb_article_id);
        gr2.query();
        if(gr2.next()){
            gr2.text  =  gr.u_template_question;            
            gr2.update();
            gs.print(gr2.text);
        }
    }

This doesn't work (gr2.text is blank):

    var gr = new GlideRecord('u_archive_obim_work_log');  
    gr.addEncodedQuery('u_new_kb_article_idSTARTSWITHKB0002716^u_kb_status=Published^u_kb_version=NULL');
    gr.query();
    while(gr.next()){
        var gr2 = new GlideRecord('kb_knowledge');
        gr2.addQuery('number', gr.u_new_kb_article_id);
        gr2.query();
        if(gr2.next()){
            var q = gr.u_template_question.toString();
            gr2.text  =  q;            
            gr2.update();
            gs.print(gr2.text);
        }
    }

This works (but doesn't help me), gr2.text is now "test";

    var gr = new GlideRecord('u_archive_obim_work_log');  
    gr.addEncodedQuery('u_new_kb_article_idSTARTSWITHKB0002716^u_kb_status=Published^u_kb_version=NULL');
    gr.query();
    while(gr.next()){
        var gr2 = new GlideRecord('kb_knowledge');
        gr2.addQuery('number', gr.u_new_kb_article_id);
        gr2.query();
        if(gr2.next()){
            gr2.text  =  "test";            
            gr2.update();
            gs.print(gr2.text);
        }
    }

I know the Article Body field is a "Translate HTML" field.  Is there a way to copy data to this field (not manually).  My gr.u_new_kb_article_id was first a string field, then I changed it to an HTML field and it still does not work.

Anyway to do this?

Lisa

[Ashutosh Munot1]

HI,

Did you go to the knowledge article and see if it has been updated or not?

Thanks,

Ashutosh

[kemmy1]

Yes, the knowledge article itself still has nothing in the Article Body field. 

[vkachineni]

Is there a create ACL blocking the update?

[kemmy1]

I don't think so, but I'll check.  I updated all the other fields (category, short description) just fine.