Article: How I configured inbound and outbound email in my ServiceNow PDI using Gmail

[bmlokeshus16]

Hi everyone,

I was testing inbound email actions in my Personal Developer Instance. Emails sent to my devxxxxx@servicenowdevelopers.com address were not showing under System Mailboxes → Inbound → Received.

I configured a dedicated Gmail account using POP3 for inbound and SMTP for outbound, and that worked.

Inbound setup:
Type: POP3
Server: pop.gmail.com
Port: 995
Security: SSL/TLS
Username: Gmail address
Password: Gmail App Password

Outbound setup:
Type: SMTP
Server: smtp.gmail.com
Port: 587
Security: STARTTLS
Username: Gmail address
Password: Gmail App Password

I also noticed that if multiple inbound actions match the same email, ServiceNow may create duplicate incidents. Setting my custom inbound action to Execution Order = 1 and Stop processing = true fixed that.

My question:
Is this the recommended approach for PDI email testing when the @servicenowdevelopers.com instance email does not receive external emails?

Also, is there any official limitation around using the devxxxxx@servicenowdevelopers.com email address for inbound testing in PDIs?

Sharing my setup in case it helps others, but I would appreciate confirmation from the community.

[GlideFather]

ahoy @bmlokeshus16,

first of all, the email domain is wrong - it's not @servicenowdevelopers.com but @service-now.com

(servicenowdevelopers.com redirects you to https://developer.servicenow.com/dev.do#! but cannot be used for a PDI)

Also, if you want to use your email (not recommended) then check the email properties

https://yourinstance.service-now.com/now/nav/ui/classic/params/target/email_properties.do

Mark the first sys property to true and add your email address to the second one.

But be careful, EVERY SINGLE ONE EMAIL will be sent to that address - all approval notifications, breached SLA, reminders, all the comments, ...  so be aware of that and populate the email address wisely or create a filter rules in your email client to move the emails to a folder and/or mark it read to avoid millions of notifications

[Dr Atul G- LNG]

I think the domain is correct. I checked it in my PDI based on my training.

<devxxxx@servicenowdevelopers.com>

@bmlokeshus16 

https://youtu.be/vwK0e8UY22c

Agree adding gmail is not good idea, your personal email will in PDI.

[GlideFather]

@Dr Atul G- LNG 

devxxxx@servicenowdevelopers.com doesn't work

devxxxx@service-now.com works

and servicenowdevelopers.com redirects to https://developer.servicenow.com/dev.do#!/home

[Dr Atul G- LNG]

'm not 100% sure, but I used the same domain in my previous training and it worked fine for me. Also, when I replied to the same email, it was updated in the instance as expected.