Hi everyone,
I was testing inbound email actions in my Personal Developer Instance. Emails sent to my devxxxxx@servicenowdevelopers.com address were not showing under System Mailboxes → Inbound → Received.
I configured a dedicated Gmail account using POP3 for inbound and SMTP for outbound, and that worked.
Inbound setup:
Type: POP3
Server: pop.gmail.com
Port: 995
Security: SSL/TLS
Username: Gmail address
Password: Gmail App Password
Outbound setup:
Type: SMTP
Server: smtp.gmail.com
Port: 587
Security: STARTTLS
Username: Gmail address
Password: Gmail App Password
I also noticed that if multiple inbound actions match the same email, ServiceNow may create duplicate incidents. Setting my custom inbound action to Execution Order = 1 and Stop processing = true fixed that.
My question:
Is this the recommended approach for PDI email testing when the @servicenowdevelopers.com instance email does not receive external emails?
Also, is there any official limitation around using the devxxxxx@servicenowdevelopers.com email address for inbound testing in PDIs?
Sharing my setup in case it helps others, but I would appreciate confirmation from the community.
