(Article7_TM) Different methods to populate receipents Dynamically in the Email Notification

[Tanushree Maiti]

Methods for Dynamic Recipients Population:

• Event-Based (Most Common):
  • Create a Business Rule to fire an event (gs.eventQueue).
  • Pass the target user/group sys_id in the parm1 parameter.
  • In the Notification, check the box Event parm1 contains recipient.
• "Users/Groups in fields" (No-Code):
  • In the "Who will receive" tab, select fields from the triggering record, such as Caller, Assigned to, or Watch list, to dynamically populate the recipient list.
• Email Scripts (For Complex Logic):
  • Use email.addAddress(type, address, name) within a mail script to add CC or BCC recipients based on scripting, such as finding a manager from a user record.
• Forced Recipient List (Scripted):
  • Create a mail script to query a table (e.g., a custom recipient list) and use template.print('${mail_add_recipients:' + emails.join(',') + '}') to add multiple recipients.