Ask for approval for CI support group manager and additional manager.

[NikhithaNikki]

I have created a multi row variable set called Configuration Item with the variables CI, Manager Name, Additional Manager Name.

ci fields refers to the cmdb_ci_server table. So, when I select CI the manager and additional manager's name automatically get populated. But in the flow, I need to ask for CI support group manager and additional Manager approval.

And when in the multirow variable set when two servers selected but if the ci has same support group it should for approval one time only. Can you please suggest me how to do it in ServiceNow.

[Ankur Bawiskar]

@NikhithaNikki 

Would you mind closing your earlier questions by marking appropriate response as correct?

Members have invested their time and efforts in helping you.

[Nilesh Pol]

@NikhithaNikki 

can go with following approach:  

Use looks up action to find out the support group of managers then ask for approval to this manager. else ask to look up the additional managers approvals and ask for approval.