Assess and Authorize options are not available in the Change Model State

AysenurU
Tera Contributor

Hi 

 

This might be a stupid questions but I have to ask. 😀

 

I was trying to create a new change model (Normal), but when I open Model State form I cannot see Assess and Authorize options. I mean I have the admin role. What is preventing me from seeing those options?

 

AysenurU_0-1709804934164.png

 

Thanks

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AysenurU 

 

I think you are checking wrong place.

 

AGLearnNGrow_0-1709805240655.png

I can see in OOTB model

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hey Atul, thanks for your reply. The thing is, I want to create a new model. Let me show a screenshot. 

AysenurU_0-1709805822533.png

As you can see Model States part is empty. I add the steps by clicking NEW. Then the following page opens. 

AysenurU_1-1709805921239.png

I can see all the states but not Assess and Authorize. This is the issue. 😅

Hi @AysenurU 

 

Very wired 😞 I just created a new model and can see

 

AGLearnNGrow_0-1709806179634.png

 

 

Try to repair the change plugin once and do cache.do.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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