Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Assess and Authorize options are not available in the Change Model State

AysenurU
Tera Contributor

Hi 

 

This might be a stupid questions but I have to ask. 😀

 

I was trying to create a new change model (Normal), but when I open Model State form I cannot see Assess and Authorize options. I mean I have the admin role. What is preventing me from seeing those options?

 

AysenurU_0-1709804934164.png

 

Thanks

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AysenurU 

 

I think you are checking wrong place.

 

AGLearnNGrow_0-1709805240655.png

I can see in OOTB model

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hey Atul, thanks for your reply. The thing is, I want to create a new model. Let me show a screenshot. 

AysenurU_0-1709805822533.png

As you can see Model States part is empty. I add the steps by clicking NEW. Then the following page opens. 

AysenurU_1-1709805921239.png

I can see all the states but not Assess and Authorize. This is the issue. 😅

Hi @AysenurU 

 

Very wired 😞 I just created a new model and can see

 

AGLearnNGrow_0-1709806179634.png

 

 

Try to repair the change plugin once and do cache.do.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************