Assess and Authorize options are not available in the Change Model State
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03-07-2024 01:49 AM
Hi
This might be a stupid questions but I have to ask. 😀
I was trying to create a new change model (Normal), but when I open Model State form I cannot see Assess and Authorize options. I mean I have the admin role. What is preventing me from seeing those options?
Thanks
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03-07-2024 01:54 AM
Hi @AysenurU
I think you are checking wrong place.
I can see in OOTB model
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-07-2024 02:06 AM - edited 03-07-2024 02:06 AM
Hey Atul, thanks for your reply. The thing is, I want to create a new model. Let me show a screenshot.
As you can see Model States part is empty. I add the steps by clicking NEW. Then the following page opens.
I can see all the states but not Assess and Authorize. This is the issue. 😅
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03-07-2024 02:09 AM
Hi @AysenurU
Very wired 😞 I just created a new model and can see
Try to repair the change plugin once and do cache.do.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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