Asset and CI Status field mappings

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Geeky
Kilo Guru

‎01-17-2020 07:37 AM

Asset has different status values (In Order, In Stock etc) and CI has different state values. How they are mapped logically?

I mean when the asset is created, a CI record is created and vice versa then how the status values are updated? There must be a status value mapped in the business logic. Can anybody share that mapping?

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Eric Ferrington
ServiceNow Employee
ServiceNow Employee

‎01-17-2020 07:44 AM

There are Asset State/Substate to CI Status mappings available OOTB for both Install and Hardware status values.

These can be found in left hand navigation menu under the asset module, then the administration heading (screenshot attached).

FOR CI's - I would recommend utilizing the Install status (as opposed to Hardware status) on your CI's going forward.  It provides consistency from that field on the CI side for any ci class as its rooted to the base ci record.

Asset states and substates are design to reflect the lifecycle stage of an asset and the substate is design to provide additional process driven context to the asset object record.

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Ian Mildon
Tera Guru

‎01-17-2020 08:03 AM

Another thing to keep in mind if your instance is using Install Status on hardware CI records; it will not map from CI to Asset unless you follow the steps listed in this Known Error Article

https://hi.service-now.com/kb_view.do?sys_kb_id=9a55ef58db4d3340a39a0b55ca9619b4

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