Asset Management - Quantity

dharanidd
Kilo Contributor

Hi All,

Asset - Microsoft Office Professional, we have 2000 license in use. I am not able to give quantity as 2000 in asset record. Quantity field is read-only and having default value of 1. How to change the quantity?

Or, Should I create 2000 asset records with different asset tags?

4 REPLIES 4

akash_mehta
ServiceNow Employee
ServiceNow Employee

Are these licenses?   If so, you should populate the alm_license table and you will see a "Rights" field that you can populate with the 2000 value.



-Akash


Hi Akash Mehta,


In list view I am able to see quantity as 2000 but if I open the form it shows me as 1.



These are not license. It has to be in alm_hardware table under category SW (Software)


Community Alums
Not applicable

Hi Dharani,



To track licenses, you need to use the Software License table as Akash describes. Why do you say it has to be in alm_hardware and where did the SW category come from?



Hardware assets are tracked individually and will never have more than a quantity of 1.



Ben


Dharani:   You need to use the Software Asset Management module and utilize the alm_license table to track these.



The following will get you started:


Software Asset Management



Thanks,


Akash