Assign INC based on less inc assigned to team member

[Pawan Kumar Rai]

If user update "Assignment group" field and save, ServiceNow should automatically pick one member of the group with minimum incident ticket assigned and set the user in "assigned to" field

Please show step wise.

[VarshiniV]

above script doesn't work . It just pushed random user if already assigned 

[Gaurav Shirsat]

Hello @Pawan Kumar Rai 

You can you Assignment Rule for this. Assignment Rules are Ideally Designed for Auto Routing Incidents,

•  App Navigator --> sysrule_assignment.LIST
• Create new
• set filter conditions
• select table as incident
• select the group in Applies to

Thanks and Regards

Gaurav Shirsat