Assign multiple tickets

[nelix]

Hi

I am trying to find out if it is possible to assign multiple tickets to a single resource.   I currently have to go into each ticket and assign it manually.

Is there any way that I can block select and assign all selected tickets in one go?

Kind Regards

[srinivasthelu · Accepted solution]

Hi Derek,

You can edit multiple tickets from List layout. Click on a field and use mouse+down arrow to select the rows below.

Below is the sample screen.

Thanks

Srini

[nelix]

Wow, super fast reply and Champion of an answer.

That's just saved me about an hours work.

Thanks you so much.

[swathishrivasta]

Hello srini,

Is it   possible to update the attachments also in List Layout.

Regards,

Swathi

[spfliegler]

Thanks for this tip. But I had to do Shift + select with the mouse