Assign subsequent tasks to the same person who was assigned to the previous task

[Cat]

Hi All,

I hope you can help.

I have a request item that creates a task. It is mandatory that the task is assigned to a person before it is closed. I want any other tasks created on that RITM to have the same assignee as was on the closed task. 

I only want this to occur in one catalog item only, so I cannot make any sweeping changes. I'm hoping to do this via workflow, or Catalog UI Policy or client script.

Any help would be appreciated 16:33

Cat

[James Chun]

Hey @Cat,

I think you can use an Assignment Rule for this. It should work unless you are assigning the assignee through other capabilities such as a workflow.

• Navigate to Routing and Assignment > Assignment Rule
• Create a new record with the following:

Use your catalog item here instead.

The script will be something like:

//Find if there are previously closed tasks under same RITM
var scTaskGr = new GlideRecord('sc_task');
scTaskGr.addEncodedQuery('request_item=' + current.getValue('request_item') + 'active=false^assigned_to!=NULL');
scTaskGr.orderByDesc('sys_created_on');
scTaskGr.setLimit(1);
if (scTaskGr.next()) {
    current.assigned_to = scTaskGr.getValue('assigned_to');
}

Hope it helps, cheers

[Cat]

This looks like you may be onto something! Let me quickly give this a go, and I'll report back!

[Cat]

Unfortunately that didn't work for me. Thanks for giving it a go though!

[James Chun]

No worries, do you mind sharing how you are creating these tasks?

And when you say it didn't work, was it because the 'assigned to' field was blank or assigned with someone else?