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Assign to Me button Service Operations Workspace not doing anything

MouhamadouL
Tera Contributor

Hi all,

 

Does anyone have an idea where I can configure the "Assign to me" button on incident records in Service Operations Workspace? Highlighted in yellow in attached image

When I click on it, nothing happens. Checked normal UI on incident and also List actions but cannot get that assigned to me button. 

 

Thanks in advance

 

MouhamadouL_1-1734441502162.png

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@MouhamadouL 

it worked for me

I clicked and it assigned the incident to me

AnkurBawiskar_0-1734442129591.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Moin Kazi
Kilo Sage
Kilo Sage

Hi @MouhamadouL ,

 

Please check "Assign to me" UI action which is written on task table.

MoinKazi_0-1734442445220.pngMoinKazi_1-1734442508102.png

 

OOB its working for me. if you need OOB code for this please let me know.

 

Regards

Moin

 

 

 

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @MouhamadouL 

 

It is working as expected for me . Check is it active and correctly mapped. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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