We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Assign to Me button Service Operations Workspace not doing anything

MouhamadouL
Tera Contributor

Hi all,

 

Does anyone have an idea where I can configure the "Assign to me" button on incident records in Service Operations Workspace? Highlighted in yellow in attached image

When I click on it, nothing happens. Checked normal UI on incident and also List actions but cannot get that assigned to me button. 

 

Thanks in advance

 

MouhamadouL_1-1734441502162.png

 

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@MouhamadouL 

it worked for me

I clicked and it assigned the incident to me

AnkurBawiskar_0-1734442129591.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

moinuddinka
Kilo Sage

Hi @MouhamadouL ,

 

Please check "Assign to me" UI action which is written on task table.

MoinKazi_0-1734442445220.pngMoinKazi_1-1734442508102.png

 

OOB its working for me. if you need OOB code for this please let me know.

 

Regards

Moin

 

 

 

 

Dr Atul G- LNG
Tera Patron

Hi @MouhamadouL 

 

It is working as expected for me . Check is it active and correctly mapped. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

amitp16
Tera Contributor

It is not working for me. Can someone please let know the reason?