Assigned group and Assigned to fields adjustments.

Nataliia_Lova · ‎01-10-2024

Hello, Community
The advice from you is needed:
I have a scope application; my Table was extended from Task.
I need some adjustments for the "Assignment group" and "Assigned to" fields.
The "Assigned group" field has to refer to appropriate groups: Finance Admin, Finance Team, Finance Dispatching (parent group is Finance Team), Finance User.
The "Assigned to" field has to refer to members of these groups.

Where can I get information about how to adjust it?

I need a low-code or no-code solution.

JaeggerLegane · ‎01-10-2024

1. On the finance department form, click the context menu icon top left and then click "copy sysid"
2. In the reference qualifier field (in my previous screenshot), write type=numberofyoursisid

If you want more conditions then just the type:
1. Filter navigator -> type sys_user_group.list
2. Enter any conditions you want, example:

3. Right-click and choose copy query:

4. Copy paste that to the reference qualifier field

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Nataliia_Lova · ‎01-10-2024

Maybe you know what I should do with "Assigned_to" field? Based on the group selected, users from the respective group should show up in the "Assigned_to" field.

It is empty now.

Dr Atul G- LNG · ‎01-10-2024

Hi @Nataliia_Lova

Update the assigned to

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nataliia_Lova · ‎01-10-2024

Yes it is. I have 3 groups. In the Finance Team group there is no user visible. In the Finance Admin group there is no user visible. In the Finance User group, only one member shows when there are two members. In the Finance Dispatching the situation as with Finance User.

Dr Atul G- LNG · ‎01-10-2024

Check do the user has required role for this application.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nataliia_Lova · ‎01-10-2024

Yes, the user has the required role.

When clicking on "Assigned group" there are all my groups with their members.