Assigned group and Assigned to fields adjustments.

Nataliia_Lova · ‎01-10-2024

Hello, Community
The advice from you is needed:
I have a scope application; my Table was extended from Task.
I need some adjustments for the "Assignment group" and "Assigned to" fields.
The "Assigned group" field has to refer to appropriate groups: Finance Admin, Finance Team, Finance Dispatching (parent group is Finance Team), Finance User.
The "Assigned to" field has to refer to members of these groups.

Where can I get information about how to adjust it?

I need a low-code or no-code solution.

JaeggerLegane · ‎01-10-2024

1. On the finance department form, click the context menu icon top left and then click "copy sysid"
2. In the reference qualifier field (in my previous screenshot), write type=numberofyoursisid

If you want more conditions then just the type:
1. Filter navigator -> type sys_user_group.list
2. Enter any conditions you want, example:

3. Right-click and choose copy query:

4. Copy paste that to the reference qualifier field

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View solution in original post

Dr Atul G- LNG · ‎01-10-2024

Hi @Nataliia_Lova

https://www.servicenow.com/community/itsm-forum/assigned-to-field-is-not-showing-the-members-of-assi...

https://www.servicenow.com/community/spm-forum/why-assignment-group-members-are-not-displaying-in-as...

These links will be helpful.

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Nataliia_Lova · ‎01-10-2024

Thank you ✨

Utpal Dutta · ‎01-10-2024

Hi Nataliia,

Use dictionary override for this and override the Reference qualifier. To know more about reference qualifiers please read this ServiceNow doc.

Please mark my answer correct if it resolves your issue.

Thanks,

Utpal