Assigned to field is empty and someone try to close the RITM at that they shouldn't close the RITM

Mani60
Tera Contributor

‎08-18-2023 03:19 AM

Hi There,

 

I have one Question on sc_req_item  table,

 

 If  RITM table's Assigned to field is empty and someone try to close the RITM at that they shouldn't close the RITM, they should get one Error message, but now in my case I'm able to close the RITM.
Workflow:

When all task closed then RITM and Request closed automatically , in workflow I have  used wait for condition to wait for closed all task after that I have used set value "In that I have set  state is closed  and stage is completed ".



Mani60_0-1692353765881.png

I tried Before Update Business Rule but its not working.

Set abort action is true

Mani60_1-1692353862433.png

 

 

 

 

Can someone please help me how to achieve this.

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Niklas Peterson
Mega Sage
Mega Sage

‎08-18-2023 05:14 AM

Hi,

Do you only want to secure that "Assigned to" is being populated? Then add a UI policy to make "Assigned to" mandatory when state is "Closed complete".

Regards,
Niklas

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