Assigned to issue on SGC Intune

[Rahul Raja Sami]

Hi
On SGC Intune integration not all computer records are updated with assigned to on the Computer table(target) even the record on staging/import table has the assigned to value. 
out of 11k records only 68 records are with empty assigned to on Computer table even though the import table has the assigned to value.
Please help.
Thanks you.

[Viraj Hudlikar]

Hello @Rahul Raja Sami 

It can many things, few pointers to help you here.

1. Review the import set logs to identify any errors or warnings that might indicate why the "Assigned to" field is not being updated for those specific records.
2. Ensure that your reconciliation rules are correctly configured. These rules determine how data from the import set is merged into the target table. Make sure that the "Assigned to" field is included in these rules and that there are no conditions preventing its update.
3. Ensure that the mapping for the "Assigned to" field is correctly set up over SGC and that there are no transformation scripts that might be interfering with the update.
4. If you recently updated the Service Graph Connector (SGC) for Intune, ensure that the version you are using is compatible and does not have known issues related to the "Assigned to" field. Some users have reported issues with specific versions of the connector.
5. Check the last sync dates in both the sources table and the target table. Ensure that the dates are being updated correctly during each sync process. If on target table date is greater than date coming in sources table then record get skip from updating.

If these steps do not resolve the issue, you might want to reach out to ServiceNow support for further assistance. They can provide more detailed troubleshooting based on your specific configuration and environment.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.