Assigned to User not able to change the incident State to On-hold because of Business Rule

[sattar3]

Hello All,

In incident form if the Assigned to person is also present Watchlist then he was unable to change the Incident state to On-hold.

Please check the attached screenshot.

We figured it out this is because of the below Business Rule Conditions.

BR When to Run condition:

BR Actions: In action setting the state as In-progress.

There is no Script in the BR.

Now the requirement is if the Assigned to Person is also a member of Watchlist then he can able to change the state to On-hold. How we can modify the BR conditions or do we need to write script to achieve this.

The User can able to change the State to On-hold if he is not member of watchlist, if he is member of watchlist this is the issue.

Please help me on this.

@Ankur Bawiskar @Community Alums @Dr Atul G- LNG @Mark Roethof 

Thanks,

Sattar

[Dr Atul G- LNG]

Hi @sattar3 

Practically , I don't have solution for same, but I have process question, why a user need to add on 2 places in same record? Please talk to client on this, it is not  valid requirement