Assigned to

Anusha Medharam
Tera Contributor

‎01-16-2024 11:47 PM

when engineer click on UI button remove his name from assigned to in all open cases and state changes to open how to achieve in servicenow. let me know the solution
 
 
 
0 Helpfuls
  • 854 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron

‎01-17-2024 02:12 AM

Hi @Anusha Medharam 

 

What is business case for thsi? and I guess OOTB, it is different

 

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi.... 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls