Assigning specific value to a field(computer) based on caller name.

[rituankur]

Assign a laptop to Beth Anglin (cmdb_ci_computer.list). Create a field on the incident table called computer which is a reference field. When we choose the caller, the computer should be auto-populated. Create another field called manager, which should also be populated when the Caller is changed.

[Brad Bowman · Accepted solution]

Create an onChange Client Script when Caller changes.  The script should use getReference

https://docs.servicenow.com/bundle/tokyo-api-reference/page/app-store/dev_portal/API_reference/Glide... 

or GlideAjax to call a Script Include

https://www.servicenow.com/community/developer-articles/glideajax-example-cheat-sheet-updated/ta-p/2...