Assignment group Assign To is not populated

[keval3]

Hello All,

My requirement is in the service portal create incident part I have created some variables in which when category is hardware and sub category is mouse, 

then Assignment group should be Hardware

       Assign To should be Fred Luddy

I have written below script but the category and subcategory is working properly but assignment group and assigned_to is not populate. 

if(producer.category == 'hardware' && producer.sub_category == 'mouse'){
current.setDisplayValue('assignment_group', 'Hardware');
//current.assignment_group = '8a5055c9c61122780043563ef53438e3';
current.setDisplayValue('assigned_to', 'Fred Luddy');
}

 let me know what is issue with my script.

Thanks & Regards

Keval

[keval3]

I have written above script in Record prodecer

[Musab Rasheed]

Also, you can write assignment rule like below and make it work instead of writing code in record producer. give a try. keep order as '10' so that it runs first and add value of group and assigned to directly in 'Assign to' tab. mark my answer as correct in case if it resolves your issue.

[Aman Singh_]

Hi,

It should be

current.assignment_group.setDisplayValue('Hardware');

current.assigned_to.setDisplayValue('Fred Luddy');

Thanks,

Aman

[keval3]

Hi Aman,

still it's not working I have put screen snap as well.