When user Select assignment group and location on an configration item field should automatically p

v3313221
Tera Contributor

when user select an assignment group and location on an incident the configration item field should automatically populate with CI that belong to the selected assignment group and location.

i need some logic or answer i tried but is not working

4 REPLIES 4

GlideFather
Tera Patron

Hi @v3313221,

 

the best way would be an onChange client script, that would search the CI data via GlideAjax and popultae it

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100 % GlideFather experience and 0 % generative AI

The answer you say is im tried alreday but in CI the all CI appear in lookup my need is only location based CI will be appear

Mark Manders
Giga Patron

Will that always be unique (absolutely no exceptions ever, not now, nor in the future)?

It feels very weird that the CI is based on location/assignment group. The other way around would make more sense: select CI and automatically fill the location of the CI and the support group on the record.


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Mark

Thank you for your answer..
the requirement is now changed when user select the location based on only related CI will be visible in CI Lookup then select CI, based on CI...assignment group will be autopopulate...plz gave me logic on that i tried via script include, client script not working.......if im tried ref. qualifier advance but there alreday value present and whole things is customization on incident form.